FAQ

[Instock Item] Upon payment verification, your order will be dispatched within 2-3 working days [Party Packs] For party packs is around 8 - 15 working days as all are made to order. We aim to complete each order within the shortest time. Hence, we understand that some of you prefer the delivery near the celebration day, for this case kindly let us know your expected delivery date in the message. [Urgent Orders] Kindly contact us and check on the availability.

We believe that every child is unique and special, which is why we don’t provide pre-set template designs. Instead we will design the theme accordingly to your request. This approach allows for a more personalized and adaptable design to each child's individual interests and needs. By avoiding fixed templates, we encourage flexibility, giving children the freedom to choose the theme that resonate with them personally. Our goal is to support each child's unique and fun-filled learning journey, making it as enriching and enjoyable as possible.

Our Learning Activities are made by different material and size. Please refer to product information for the size of the item. All our learning packs are reusable and easy wiped-clean for multiple practice. Card material is FSC certified uncoated white card (made in Germany) with 250gsm thickness (usual paper is 80gsm) Board material is 5mm thickness Kapaline Foam Board We encourage you to clean immediately after play to prevent the ink to stick on the surface.

We know how the children play! Please feel free to contact us and let us know should you need any replacement for the missing/damaged pieces, regardless of purchase date.

Our packaging for each item is different, please refer to each item to see the details.

For party packs is around 8 - 15 working days as all are made to order. We aim to complete each order within the shortest time. Hence, we understand that some of you prefer the delivery near the celebration day, for this case kindly let us know your expected delivery date in the message. [Urgent Orders] Kindly contact us and check on the availability.

Most of our item can be customised. If you can not find the item that you keen, kindly contact us know how you want to customised it and or create the bundle set

[Mixture of Items] Yes we do allow a mixture of item in an order to meet the minimum quantity for party packs or if there is any different age group attending the celebration. Mix items must be the 5 sets each items. E.g. 5x handwriting activity, 5x money activities. [Mixture of Themes] We understand there is the different liking between boy and girl. For this case, we do allow to have different themes. Mix themes must be the 10 sets each theme. E.g. 10x Frozen, 10x Transformer Kindly indicate clearly on the message or contact us if you have any difficulty.

For some of our items, classmates' name is included and some is not able to do so. Hence, if you need this we can do classmates' name in the packaging's sticker with no additional cost. Kindly contact us if you need the sticker personalisation with classmates' name.

We regret to inform that NO cancellation is allowed after order is confirmed. Please check through your orders carefully before confirming and proceeding with the payment. However, we have the rights to cancel/amend the order if we are not able to fulfil specific requests (Urgent orders, Special Customisation, Request For Additional Materials). We will contact you to explain why the order is being on hold/cancelled and advise on the Refund Process if the order is cancelled by us.

We accept payment by MasterCard, Visa and PayNow.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch by Contacting Us Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been sent there.

In your delivery confirmation emails and or whatsapp message, you’ll receive a tracking reference which you can use to check the progress of your order online.

All Singapore Registered Courier orders are handled by QExpress & Grab Express Upon payment verification, your order will be dispatched in 2-3 working days for instock items and for party packs you will received delivery details after completion of your order. Free Standard Delivery within Singapore if your order is above $100. A delivery fee is applicable for order that falls below $100 Standard Delivery [ 1 -3 working days ] – $5.50 To be delivered to your doorstep, of up to 3 attempts. Tracking number will be provided to you by QExpress upon dispatch. Express Delivery [1 working days] - Depending on the area & weight For any urgent order, we will using Grab Express. Please ensure somebody at home to receive your order. Tracking details will be provided to you upon dispatch. Self Collection For option to self collect, the date and timing will be confirmed after order received and payment verified.

We will not be responsible for any lost delivery due to an error in the address provided by our customers. Please kindly check that you have keyed your block, unit number, street and postal code correctly. Should parcels be sent back to us, customers are to top up for a re-delivery.

At Lille Fingers, we do not offer any Return/Exchange for products which are delivered in good condition and matches to the submitted order. Please check through your order list before proceed for payment and when you have received the goods. Despite all our best efforts, if there be any printing error/missing pieces/damage on any product, please contact us immediately and rest assured that we will rectify the issues and advise accordingly. Feel free to contact us for any question at hello.lillefingers@gmail.com